Refund Policy
Transparent and equitable refund terms for your assurance
Overview
At SharedFoyerCommons, we recognize that plans can change, and we are committed to offering clear and straightforward refund policies. This document details the criteria under which refunds might be granted for our yacht chartering services.
Before placing a reservation, please examine this policy thoroughly. By securing a charter through SharedFoyerCommons, you are consenting to these terms of refund.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Charter
Eligible for: Complete refund excluding processing charges
Processing Time: 5-7 business days
Processing Fee: €50 for credit card transactions
Conditions: Request must be made in writing through email or over the phone
24-72 Hours Before Charter
Eligible for: Half of the total charter cost
Processing Time: 7-10 business days
Processing Fee: €25 subtracted from the refund amount
Conditions: A valid justification is required; administrative expenses are applicable
Less than 24 Hours Before Charter
Eligible for: Refunds are not available
Exception: Special emergency circumstances may be taken into account
Alternative: Charter credits may be given out depending on managerial discretion
Conditions: Supporting documentation is needed for emergency situations
Weather-Related Cancellations
Our Weather Guarantee
Your safety is our utmost concern. When charter operations are not safe due to weather, as determined by our certified captain, we provide adaptable alternatives:
- Full Refund: Should rescheduling be unfeasible, a full refund is offered
- Reschedule: Option to transfer your charter to a substitute date with no extra charge
- Charter Credit: Issue of a voucher, usable for 12 months from the initial charter date
Weather Assessment Process
Our meteorological evaluation encompasses:
- Evaluation of wind force and trajectory
- Sea condition monitoring including wave size
- Futuristic visibility and precipitation prognosis
- Adherence to Coast Guard bulletins and alerts
- A prudent safety appraisal by a professional skipper
Decision Timeline: Weather-based cancellation decisions are made no later than 4 hours preceding the departure schedule.
Medical Emergency Refunds
Emergency Circumstances
Medical emergencies are unforeseen, and we take such cases into account for special consideration, which include:
- Unexpected illness or harm necessitating hospital stays
- Passing of a direct family member
- Compulsory military service or urgent recall
- Legal jury service or summons
- Severe weather events impeding travel
Documentation Requirements
Required documents for emergency refund requests are as follows:
- Authentic medical affirmation or hospital records
- Bereavement certificate (if applicable)
- Official military mandate
- Citation or notice of jury duty
- Public advisories or statements of emergency
Processing: Refunds for emergencies are managed within 3-5 business days once appropriate proofs are presented.
Operational Cancellations
Mechanical Issues
In the event that the allocated vessel encounters irreparable mechanical setbacks:
- Alternative Vessel: An endeavor to assign a similar class vessel
- Full Refund: Rendered when no equivalent replacement is procurable
- Partial Refund: Issued if the alternative vessel commands different rates
- Compensation: Possible compensation for any troubles encountered
Crew Unavailability
On rare occasions where an accredited crew is not available:
- Substitute crew assignment whenever feasible
- Full refund in case the charter cannot commence
- Reschedule offer with no excess fees
Refund Processing
Payment Method
Refunds will be enacted using the initial payment method provided during the booking:
- Credit Cards: 5-7 business days
- Bank Transfers: 7-10 business days
- Cash/Cheque: 3-5 business days
Processing Fees
Credit Card Processing
€50 charge for cancellations with over 72 hours notice
Bank Transfer Processing
€25 fee applicable to all bank transfer repayments
International Processing
Extra charges may be applicable for offshore transactions
Charter Credits
When Credits Are Offered
Charter credits might be provided as an alternative to refunds under specific scenarios:
- Cancellations near the charter date (less than 24 hours notice)
- Cancellations due to weather conditions
- Incidences of voluntary rescheduling
- Interruptions due to operational issues
Credit Terms
- Validity: 12 months from the date of issuance
- Transferability: Credits are non-exchangeable amongst different parties
- Value: Equal to the full charter value, exclusive of processing fees
- Usage: Applicable to any upcoming available charter
- Expiration: No extension past the 12-month limit
Partial Service Refunds
Service Interruptions
Should your charter experience interruption or be curtailed due to our controllable factors:
- Refund allocation based on the segment of service not utilized
- Charter credit corresponding to a future booking of equal value
- Complimentary benefits or service enhancements
Guest-Related Interruptions
Termination of a charter earlier than planned due to the conduct of a guest or non-compliance with safety measures:
- No compensation for the service remainder
- Full payment requirement remains unaltered
- Potential for additional fees to be incurred
Dispute Resolution
In the event of a disagreement pertaining to a refund decision, the following options are available:
- Seek a review from our administrative team
- Submit further information or proof
- Engagement with consumer advocacy groups
- Utilization of lawful channels as deemed appropriate by prevailing legislation
How to Request a Refund
Step 1: Contact Us
Initiate your refund plea through:
- Email: [email protected]
- Phone: +49 40 4280
- Personal visit to our coastal premises
Step 2: Provide Information
Your refund appeal should include:
- Confirmation code of your reservation
- Scheduled date and time of the charter
- Justification behind the cancellation
- Requisite supporting papers (as needed)
- Choice of refund modality
Step 3: Review and Processing
Our team will send a confirmation of your application within 24 hours, evaluate its merits in accordance with our policy, make a determination within 48 hours, and execute sanctioned refunds as per the timelines outlined.
Important Notes
- Refund applications need to be documented in writing
- Refunds are executed in €, regardless of the currency used at the time of payment
- We highly advise obtaining travel insurance
- This policy is amendable given a 30-day notification
- Refunds are the subject of pertinent taxes and statutes
Contact Information
For inquiries regarding refunds or to initiate a refund application, reach out to:
Refunds Department
SharedFoyerCommons Marine Services Ltd.
Marina Point
Hamburg 20459
Germany
Phone: +49 40 4280
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM